| Engineer - Product Support | |
| Reference #13660 | |
| Permanent Position | |
| Posted on 01/09/2008 | |
| Salary: $ 65,000 | |
|
|
|
| Description:
Following limited supervision and utilizing in depth technical knowledge of Object Oriented Principles, VB.Net, C#, C, C++, JAVA, Palm OS, Windows CE and/or Pocket PC, TCP/IP in order to provide second level technical support to customers including Associates, Vars, Strategic Alliance Partners, OEMs, end-users, etc. Using in depth programming knowledge and troubleshooting skills, respond to requests that are escalated to TierII and provide training to other Associates, Vars, Strategic Alliance Partners, and OEMs. Maintain a high degree of technical competence and expertise on the Mobile Computing Division/RFID (MCD/RFID) family of products, in the area of design, functionality, technical specifications and support. -Provides Level II direct phone software support to customers, Associates, Vars and Resellers, on the MCD/RFID product line. Provide second level support to Tier One support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations. Provide technical training for Tier One support personnel and ongoing mentoring. Facilitate Support Problem Reports (SPR) to the Engineering Department maintaining visibility with Engineering and the progress of the issue, and then communicate the solution to the customer. Review and approve knowledge content for use by internal support staff and external support channels. Establish and maintain relationships with Product Engineering and Product Management. Ensure proper software/hardware diagnostics tools are available and all technical associates utilize test procedures. Perform other duties as assigned by Manager. |
|
|
|
|
| Required Skills:
In depth technical knowledge of Object Oriented Principles, VB.Net, C#, C, C++, JAVA, Palm OS, Windows CE and/or Pocket PC, TCP/IP 2+ years application development with experience in two or more of the following: VB.NET, C#, C, C++, JAVA. Extensive knowledge of Objected Oriented Principles Must have excellent time management, communications skills; oral, written, and listening, strong problems solving skills and be able to interact effectively with customers in troubleshooting problems over the phone. Desired: Basic understanding of XML, TCP/IP, Palm and Windows CE operating systems, Windows 2K/XP, and Windows server 2K and 2K3 Previous experience in Support Center Helpdesk environment a plus |
|
|
|
|
| Education:
Bachelor's (BS) Degree in Information Systems/Computer Science and/or at least 3+ years related experience. |
|
|
Contact
|
| Jency Emo |
| (352)588-2010 |
| jency@twodogsolutions.com |
| APPLY ONLINE | RETURN TO POSTINGS |