| Systems Support Engineer I | |
| Reference #13174 | |
| Permanent Position | |
| Posted on 10/30/2007 | |
| Salary: $65,000 | |
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| Description:
Maintain a high degree of technical competence and expertise on the Mobile Computing Division/RFID (MCD/RFID) family of products, in the area of design, functionality, technical specifications and support. - Provide second level support to Tier One support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations. - Provide technical training for Tier One support personnel and ongoing mentoring. - Facilitate Support Problem Reports (SPR) to the Engineering Department maintaining visibility with Engineering and the progress of the issue, and then communicate the solution to the customer. - Review and approve knowledge content for use by internal support staff and external support channels. - Establish and maintain relationships with Product Engineering and Product Management. Ensure proper software/hardware diagnostics tools are available and all technical associates utilize test procedures. - Perform other duties as assigned by Manager. Testing/Background Checks Candidates submitted for this position must be evaluated within 14 days. |
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| Required Skills:
5 years experience in programming with experience in tow or more of the following C#, C, C++, JAVA, TCP/IP, XML - Extensive knowledge of Objected Oriented Principles - Extensive knowledge in two or more of the following: VB.NET, C#, C, C++, JAVA - Basic understanding of XML, TCP/IP, Palm and Windows CE operating systems, Windows 2K/XP - Must have excellent time management, communications skills; oral, written, and listening, strong problems solving skills and be able to interact effectively with customers in troubleshooting problems over the phone. - Local candidates only Desired: Windows server 2K and 2K3 - Previous experience in Support Center / Helpdesk environment |
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| Education:
BS Degree in and/or at least 3 years career experience. |
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Contact
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| Jency Emo |
| (352)588-2010 |
| jency@twodogsolutions.com |
| APPLY ONLINE | RETURN TO POSTINGS |