| Clinical Trainer, Implementation Specialist | |
| Reference #28187 | |
| Permanent Position | |
| Posted on 07/02/2007 | |
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| Description:
Key Responsibilities: . Successful training is an important step towards establishing positive long-term partnerships with the companys clients. The Clinical Trainer/Implementation Specialist may also provide assistance to the Sales team in demonstration situations as a subject matter expert. Functions and Responsibilities: Participate in some pre-sale demonstrations as a subject matter expert to assist the Sales Team with showcasing the product. Conduct pre-implementation communication with clients to facilitate training preparedness. Conduct pre-implementation site visits when necessary to assess training needs to establish personal rapport with the clients training staff. Along with the Client Manager and Project Manager, finalize a realistic plan for successful training that considers all applicable training objectives, project goals, and success criteria. Maintain proper documentation of training activities and materials to facilitate long-term customer education and support. Responsible for working with client to test and validate configuration of test and production environments. Conduct training and implementation at client site, via the web, and other venues as necessary. Conduct post-implementation follow-up training to close out any remaining issues and to measure the efficacy and efficiency of the implementation process. Work with assigned clients to facilitate any training associated with periodic application upgrades. Application training for newly hired employees of the company and mentoring of new Clinical Trainers/Implementation Specialists and training staff Required Qualifications. Professional work experience as a clinician, as well as the maturity and demeanor that allow the immediate establishment of professional credibility with our clients. Familiarity with clinical processes and corresponding clinical support systems Demonstrated ability to work effectively with other clinical, administrative, and leadership staff within the clients practice. Strong interpersonal skills with a customer service orientation (i.e., patience and poise under the pressure of solving a real time client service issue). Demonstrated ability to teach effectively in a variety of settings. Ability to guide non-technical clients to understand the capabilities of the products and services provided by the company and the impact that those products and services can have on their existing clinical and business workflow. Strong analytical thinker with excellent problem-solving ability; eager learner. Aptitude for guiding the client staff through changes in their workflow processes as they relate to training. Must be a self-starter, and able to work with minimal supervision. Excellent oral and written communication skills. Optimal Qualifications: Demonstrated expertise with information systems, including IS certifications or practical experience with the training or support of clinical or administrative information systems within a healthcare organization. Formal training and/or certification in teaching and training techniques. Educational and Professional Requirements. 2 years of clinical experience required in a Hospital, Healthcare Network, or Large Clinical Practice. Bachelors degree in a related field required, advanced degree a plus Clinical degree preferred. Travel Requirements: Greater than 50% Travel required with this position. Must be able to assist with making and scheduling own travel arrangements. Relocation Requirements: Successful candidates would be expected to relocate to Nashville, TN area and work out of the corporate office |
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| Required Skills:
The Clinical Trainer/Implementation Specialist is responsible for the training of both internal and external customers of our company. The successful candidate will have a clinical background as well as proven experience with various methods of software training and documentation Required Background: Professional work experience as a clinician; Familiarity with clinical processes and corresponding clinical support systems; Demonstrated ability to teach effectively in a variety of settings. Ability to guide non-technical clients to understand the capabilities of the products and services; Travel Requirements: Greater than 50% Travel required with this position; Successful candidates would be expected to relocate to Nashville, TN area |
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| Education:
2 years of clinical experience required in a Hospital, Healthcare Network, or Large Clinical Practice. Bachelors degree in a related field required, advanced degree a plus Clinical degree preferred. |
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Contact
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| Sue Garland |
| (910) 251-8140 |
| sue@mtarecruiting.com |
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