| Client Manager | |
| Reference #28158 | |
| Permanent Position | |
| Posted on 07/30/2007 | |
| Salary: $70k + | |
|
|
|
| Description:
Key Responsibilities: The Client Manager is responsible for serving as the primary point of contact for the client relationship with the company. The successful candidate will be expected to manage a positive client relationship from project initiation through implementation & training, and throughout production use of our suite of products. The Client Manager will achieve this by working with the Project Manager, Implementation Staff, and Clinical Trainers to ensure initial adoption and promoting on-going client education on product functionality. The Client Manager will provide both proactive and reactive customer support that exceeds client expectations. The Client Manager will also be responsible for analyzing client usage and working with the Product team to improve the implementation and support of the product. These positions may be worked from your home as long as you are near a major transportation hub. |
|
|
|
|
| Required Skills:
Conduct workflow analysis and assist the Sales Team in positioning the value of our services. Participate in pre-sale planning to assist the Sales Team with preparing a quote that provides sufficient implementation resources to accomplish the prospects goals. In conjunction with the Project Manager, Implementation Specialist, and Training staff responsible for the planning, implementation, and training for multiple implementations Act as the liaison between clients and product development in identifying, researching, and communicating enhancement requests, bug fixes, or other modifications. Able to effectively communicate technical issues and solutions to both technical and non-technical audiences. Experience in MS Office products, especially in the development of management reports. Strong interpersonal skills and the ability to work under pressure |
|
|
|
|
| Education:
Educational and Professional Requirements: 2-5 years of clinical experience required in a Hospital, Healthcare Network, or Large Clinical Practice. 2-5 years experience in healthcare software/customer training or support. |
|
|
Contact
|
| Sue Garland |
| (910) 251-8140 |
| sue@mtarecruiting.com |
| APPLY ONLINE | REFER A FRIEND | RETURN TO POSTINGS |